Watch this step by step video from one of our experts on how to collect your Universal Ticket:
Instructions for collecting your Universal Ticket:
We will send you an email containing your universal confirmation number. You will not have to do anything with this ticket until you are in the park.
When you get to the park you will need to look for a Will Call Kiosk, these are found at all three parks Universal Studios, Islands of Adventure and Volcano Bay. (Pictures in video)
Epic universe will not have one, but they will have a Guest service station as well as all three parks. If for any reason, there is a problem you will be able to go here and they will help you.
Universal recommend getting your Epic Universe ticket from one of the other parks Will Call Kiosks.
When you’re at the kiosk you’ll be able to retrieve your physical ticket. To do this you will need a credit card in the lead guests name, it does not need to be the same card that bought the ticket. It’s purely for ID and verification purposes.
You will then have to enter the Universal Confirmation Number that is on your ticket. You will then get the physical ticket, and you can add that onto the universal app if you wish.
As mentioned before if you have any problems there will be a Guest service station there for you if needed.
Thank you for purchasing tickets with Orlando Attractions, Have a great trip!